Support page broadband

Broadband availability/speed checker in your area

There are numerous broadband providers that offer connections using BTs network infrastructure, and ALL of these providers claim to offer 'UP TO 8 MEG Broadband'.

Broadband downtime 1 March early morning

On Tuesday 1 March 2011 between midnight and 6am, BT will be performing major upgrades to their network which may result in outages of up to 40 minutes.  This only applies to GreenNet ADSL/broadband and our other services should be unaffected.  Apologies for any inconvenience.

Broadband hardware

To get connected up to GreenNet Broadband, you will need an ADSL modem as well as microfilters for each BT socket on the line that has equipment plugged into it.

Broadband problems in Manchester, Otley, Edinburgh and Shetland

As of 5 November, there appear to more BT faults affecting broadband in several areas, including Otley/Leeds, Manchester, Edinburgh and Lerwick (Shetlands).  You can see progress of the faults on the BT fault tracker here.  The symptoms will usually be that you can get an ADSL or "internet" LED on the modem/router (technically the LCP negotiation works), but passwo

GreenNet Remote Support Connection

Free GreenNet User Support & Training for members

This page is for GreenNet users who need a little extra help from the GreenNet Support team to tackle their computing troubles via a secure remote connection. We may also know a friendly consultant in your area who can visit, but this way can be very quick indeed. This is part of our continuing commitment to solve issues related to your GreenNet service quickly and efficiently and take the pressure off you.

What are the benefits of having a dedicated IP address'?

What are the benefits of having a dedicated (also called ‘fixed’ or ‘static’) IP as opposed to a shared IP address when getting a broadband connection? There are plenty of advantages and here we outline a few.

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Spam filtering service

GreenNet provides a unique anti-spam service geared to NGOs, the voluntary sector, charities and activists.

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Drupal Web hosting

Our managed Drupal hosting is for organisations who want a managed and dynamic presence on the web with easy access to expert Drupal advice and development support.