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I am receiving email fine, but I cannot send messages

Sometimes you’ll open your email client and your email will arrive in your inbox, but when it comes to sending a message you get an error message. Here are the steps to follow for Outlook, Thunderbird etc to fix this.

Understanding file sizes

Every file on a computer uses a certain amount of resources when sent over the internet or stored.  Keeping mind of your kilobytes (kB) and megabytes (MB) can prevent problems and produce a smoother online experience.  This GreenNet guide is here to help you tell the whales from the minnows.

A guide to spam

You’ve received it, you don’t want it, you don’t understand who it’s from or what it’s about. So just press Delete. Or, if you want to recognise, report or block some of the offensive, fraudulent or just plain annoying email that very occasionally gets through GreenNet’s anti-spam systems (or that you’ve come across with other email providers), here is a rundown of the main types.

How to forward an email as an attachment

To forward one or more emails exactly as they were sent, you can ‘forward as attachment’. Here are the methods to do this for various types of email software.

Outgoing mail wrongly classed as spam or phishing by Microsoft software

Occasionally your correspondents may tell that messages you have sent have been detected as junk mail or “phishing” by the recipient’s email program, such as Outlook 2007 or Windows Mail. This is principally a problem with the receiving software, and here we describe a few things you can do to reduce the likelihood of your email being misclassified as suspicious.

How to Enable SMTP Authentication for Macintosh OS X Mail

This document explains how to enable SMTP Authentication for the Macintosh OS X MAIL email client.
Enabling SMTP authentication

1. Open MAIL.

2. From the MAIL menu, select Preferences. Select the Accounts icon and click on your email account under the Description heading. Click on the Edit button on the right. The Account Information appears.

3. If you have OS X 10.10 or later, select the “Advanced” tab. If the top setting is “Automatically detect and maintain account settings” and that is ticked, untick it and then close the Preferences box.

How to set up your GreenNet email on a Windows phone

 These instructions are for when you want to check your GreenNet account on a Windows phone such as a Nokia Lumia os Samsung ATIV, and have to use the Windows Phone 7-10 (Outlook) Mail app. 

How to avoid email spam

E-mail spam, also called junk email or unsolicited bulk email (UBE), is now an unfortunate fact of life for most internet users. GreenNet does more than most to remove spam. What can you do to reduce your chance of getting spam, or to deal with it if you do?

Set up GreenNet email account in MS Outlook 2007, 2010, & 2013

Step-by-step instructions on how to set up your GreenNet email account in MS Outlook 2007, 2010, or 2013

How to Enable SMTP Authentication for Outlook 2010 & 2013

  1. Open Outlook
  2. Click on the File tab and select Account Settings. The Account Settings box appears.
  3. Verify that the E-mail tab is selected. Your email account appears, usually labelled
  4. Click on the account to highlight it, and click on the Change icon above it.

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