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Free GreenNet User Support & Training for members

This page is for GreenNet users who need a little extra help from the GreenNet Support team to tackle their computing troubles via a secure remote connection. We may also know a friendly consultant in your area who can visit, but this way can be very quick indeed. This is part of our continuing commitment to solve issues related to your GreenNet service quickly and efficiently and take the pressure off you.

What are the benefits of having a dedicated (also called ‘fixed’ or ‘static’) IP as opposed to a shared IP address when getting a broadband connection? There are plenty of advantages and here we outline a few.

On Tuesday 19 June 2012 between midnight and 6am there will be maintenance work being performed on our ADSL broadband infrastructure.  This work may cause active connections to be dropped, with any disconnections lasting for up to 5 minutes.  This work will only affect our broadband services, all other systems will be unaffected.  We apologise for any inconvenience caused by this work.

There are numerous broadband providers that offer connections using BTs network infrastructure, and ALL of these providers claim to offer 'UP TO 8 MEG Broadband'.

On Tuesday 1 March 2011 between midnight and 6am, BT will be performing major upgrades to their network which may result in outages of up to 40 minutes.  This only applies to GreenNet ADSL/broadband and our other services should be unaffected.  Apologies for any inconvenience.

To get connected up to GreenNet Broadband, you will need an ADSL modem as well as microfilters for each BT socket on the line that has equipment plugged into it.