Quicklinks

Before contacting support, please see if the information here answers what you need to know. If you are an experienced user setting up a new computer, you can just refer to the “settings at a glance” below. Otherwise you can find the information by either:

  • entering a word or two in the search box (such as the computer program you are using) and pressing Enter
  • following the “support tag cloud” links to a particular topic and then choosing a page listed under that tag.
  • clicking on one of the links.

You can add comments to any of these support pages to help us improve the information they contain.

Settings at a glance

Use these settings to configure your dial-up networking, email and FTP software for connecting to GreenNet’s online services.

Email

User name usually the name that appears before the @ symbol in your email address
Outgoing (SMTP) mail server smtp.gn.apc.org
SMTP port 25 (or 2525, 587 or 465)
SMTP requires authentication yes, plain
Incoming mail server pop.gn.apc.org
Security settings START/TLS if available
IMAP port 143
POP port 110
Recommended software Mozilla Thunderbird

Dial-up

UK number 0844 055 7071
FRIACO1 0808 991 6197
User name Your entire GreenNet email address – must end in @gn.apc.org
Name servers2 217.72.179.5, 62.69.62.7

1 FRIACO provides Internet access at a fixed rate, requires registration

2 Required for some Apple Macs, mainly MacOS 9

FTP

Profile any name you would like to give to this connection
Host name/type www.yourname.org (your website address beginning with www)
User name/ID yourname (FTP user name)
Password (the FTP password we sent you)
Port 21
Recommended software FileZilla FireFTP

Broadband Settings for ADSL connection (not applicable for ADSL2+)

Encapsulation PPPoA
VPI 0
VCI 38
Modulation Auto
Auth CHAP
DNS Auto

Recent posts

Title Replies Last updated
How to send campaign email without inconveniencing anyone 15/02/2012 - 20:23
A guide to spam 10/02/2012 - 18:58
Creating an interactive form on your website 07/02/2012 - 18:28
Choose your webmail client 19/01/2012 - 15:15
Minimising backscatter from your office server 22/10/2011 - 12:48
Form spam 05/10/2011 - 17:33
Setting up Kmail 06/09/2011 - 18:26
Exim and greylisting 02/09/2011 - 18:04
Greylisting and email error 450 24/08/2011 - 18:45
Ten reasons not to use a local (MS Exchange) mail server 6 27/07/2011 - 11:29
Limit reception of email to GreenNet 06/07/2011 - 12:45
Full mailboxes 4 11/05/2011 - 12:14
Broadband availability/speed checker in your area 11/05/2011 - 10:41
Spam notice 29/03/2011 - 17:41
Set up GreenNet account in MS Outlook 2002/XP 07/03/2011 - 18:03
Turn Thunderbird into the Ultimate GreenNet IMAP Client 06/03/2011 - 17:24
Broadband downtime 1 March early morning 01/03/2011 - 12:52
How to forward an email as an attachment 09/02/2011 - 18:46
Understanding file sizes 28/01/2011 - 20:42
Updating your website 10 31/12/2010 - 15:13

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