Before contacting support, please see if the information here answers what you need to know. If you are an experienced user setting up a new computer, you can just refer to the “settings at a glance” below. Otherwise you can find the information by either:
You can add comments to any of these support pages to help us improve the information they contain.
Use these settings to configure your email and FTP (file transfer protocol) software, and broadband router, for connecting to GreenNet’s online services.
|User name||usually the name that appears before the @ symbol in your email address|
|Outgoing (SMTP) mail server||smtp.gn.apc.org|
|SMTP port||587 (or 25, 465, or 2525)|
|SMTP requires authentication||yes, plain|
|Incoming mail server||pop.gn.apc.org|
|Security settings||START/TLS if available|
|Recommended software||Mozilla Thunderbird|
|Profile||any name you would like to give to this connection|
|Host name/type||www.yourname.org (your website address beginning with www)|
|User name/ID||yourname (FTP user name)|
|Password||(the FTP password we sent you)|
|Recommended software||FileZilla or FireFTP|
|Settings at a glance||2||2015/04/09|
|Diagnosing problems sending or receiving in Eudora||1||2015/03/16|
|Please delete phishing emails||2015/02/27|
|I am receiving email fine, but I cannot send messages||5||2015/02/20|
|Set up GreenNet email account on iPhone or iPad||2015/02/20|
|Webmail going HTTPS only||2014/12/28|
|Understanding file sizes||16||2014/12/19|
|Scheduled downtime, Saturday 13 December||2014/12/13|
|MS Outlook Error 0x800ccc0f||1||2014/12/07|
|Exim and greylisting||2014/11/05|
|Highly Critical Drupal 7 Patch, October 2014||2014/11/03|
|How to Enable SMTP Authentication for Mozilla Thunderbird Mail (Mac & Windows)||2||2014/10/30|
|Phone problem Weds 23 April||2014/08/26|
|Automatically purge or expunge deleted messages in Apple Mail||2014/08/26|
|How to set up your GreenNet email on an Android phone||2014/08/26|
|Set up GreenNet account in Mac Mail||2014/08/26|
|GreenNet's PGP key||2014/08/26|
|Email rejected by Hotmail/MSN/Live/Outlook||2014/08/26|
|Email hoax and 11 August service update||2014/08/26|
GreenNet, Development House, 56-64 Leonard Street, London EC2A 4LT.
Tel (UK): 0845 055 4011 Tel (int'l): +44 20 7065 0935 Fax: 020 7253 2658.
Email: firstname.lastname@example.org Twitter:@GreenNetISP
Please note that the opinions of our user community do not necessarily reflect the opinions of the GreenNet Collective.