Before contacting support, please see if the information here answers what you need to know. If you are an experienced user setting up a new computer, you can just refer to the “settings at a glance” below. Otherwise you can find the information by either:
You can add comments to any of these support pages to help us improve the information they contain.
Use these settings to configure your email and FTP (file transfer protocol) software, and broadband router, for connecting to GreenNet’s online services.
|User name||usually the name that appears before the @ symbol in your email address|
|Outgoing (SMTP) mail server||smtp.gn.apc.org|
|SMTP port||587 (or 25, 465, or 2525)|
|SMTP requires authentication||yes, plain|
|Incoming mail server||pop.gn.apc.org|
|Security settings||START/TLS if available|
|Recommended software||Mozilla Thunderbird|
|Profile||any name you would like to give to this connection|
|Host name/type||www.yourname.org (your website address beginning with www)|
|User name/ID||yourname (FTP user name)|
|Password||(the FTP password we sent you)|
|Recommended software||FileZilla or FireFTP|
|Email server maintenance Saturday 23 April||2016/04/27|
|A guide to spam||2016/04/15|
|Set up GreenNet email account on iPhone or iPad||2016/03/31|
|How to forward an email as an attachment||2016/03/31|
|Secure payment temporarily unavailable||2016/03/31|
|How to change your GreenNet email password||2016/02/13|
|How to Enable SMTP Authentication for Macintosh OS X Mail||2016/02/13|
|I am receiving email fine, but I cannot send messages||16||2016/02/13|
|Important Notification 4th February 2016||2016/02/12|
|How to set up your GreenNet email on a Windows phone||2016/01/15|
|GreenNet Remote Support Connection||2015/11/27|
|Set up GreenNet email account in MS Outlook 2007, 2010, & 2013||2015/11/06|
|How to avoid email spam||2||2015/11/06|
|How to Enable SMTP Authentication for Outlook 2010 & 2013||2015/11/02|
|Setting up Kmail||2015/10/21|
|Please delete phishing emails||2015/09/18|
|Setting up GreenNet email on a BlackBerry||1||2015/07/17|
|Sending email via SMTPS||2015/07/01|
|Set up GreenNet account in Mac Mail||2015/07/01|
GreenNet, Development House, 56-64 Leonard Street, London EC2A 4LT.
Tel (UK): 020 7065 0935 Tel (int'l): +44 20 7065 0935 Fax: 020 7253 2658.
Email: firstname.lastname@example.org Twitter:@GreenNetISP
Please note that the opinions of our user community do not necessarily reflect the opinions of the GreenNet Collective.