Before contacting support, please see if the information here answers what you need to know. If you are an experienced user setting up a new computer, you can just refer to the “settings at a glance” below. Otherwise you can find the information by either:

  • entering a word or two in the search box (such as the computer program you are using) and pressing Enter
  • following the “support tag cloud” links to a particular topic and then choosing a page listed under that tag.
  • clicking on one of the links.

You can add comments to any of these support pages to help us improve the information they contain.

Settings at a glance

Use these settings to configure your email and FTP (file transfer protocol) software, and broadband router, for connecting to GreenNet’s online services.


User name usually the name that appears before the @ symbol in your email address
Outgoing (SMTP) mail server smtp.gn.apc.org
SMTP port 587 (or 25, 465, or 2525)
SMTP requires authentication yes, plain
Incoming mail server pop.gn.apc.org
Security settings START/TLS if available
IMAP port 143
POP port 110
Recommended software Mozilla Thunderbird


Profile any name you would like to give to this connection
Host name/type www.yourname.org (your website address beginning with www)
User name/ID yourname (FTP user name)
Password (the FTP password we sent you)
Port 21
Recommended software FileZilla or FireFTP

Broadband Settings for ADSL connection

Encapsulation PPPoA
VCI 38
Modulation Auto
DNS Auto

Featured services

Ethical home & organisational broadband, ADSL up to 8Mbps & 20Mbps (depending on distance from exchange and other factors), unlimited bandwidth, fixed IP, and GreenNet’s excellent support team ensuring you’re online all of the time.

GreenNet’s POP/IMAP enabled mailboxes with unlimited online storage, access to email from anywhere using GreenNet webmail, spam and virus filtering, daily off-site backups and GreenNet Support to help you along the way.

GreenCloud gives you the power of cloud file storage and online collaboration tools, hosted on GreenNet servers. The GreenCloud service includes file storage, individual and shared calendars, task lists, shared contact lists, a music player and image viewer.