- Issues with Email?
- Connecting to the internet?
- Website or uploading with FTP problems?
- Is your computer secure?
- Contact support via the web site, by email to support@gn.apc.org, or by phone 0845 055 4011 (or 020 7065 0942)
Quicklinks
Before contacting support, please see if the information here answers what you need to know. If you are an experienced user setting up a new computer, you can just refer to the “settings at a glance” below. Otherwise you can find the information by either:
- entering a word or two in the search box (such as the computer program you are using) and pressing Enter
- following the “support tag cloud” links to a particular topic and then choosing a page listed under that tag.
- clicking on one of the links.
You can add comments to any of these support pages to help us improve the information they contain.
Settings at a glance
Use these settings to configure your dial-up networking, email and FTP software for connecting to GreenNet’s online services.
| User name | usually the name that appears before the @ symbol in your email address |
| Outgoing (SMTP) mail server | smtp.gn.apc.org |
| SMTP port | 25 (or 2525, 587 or 465) |
| SMTP requires authentication | yes, plain |
| Incoming mail server | pop.gn.apc.org |
| Security settings | START/TLS if available |
| IMAP port | 143 |
| POP port | 110 |
| Recommended software | Mozilla Thunderbird |
Dial-up
| UK number | 0844 055 7071 |
| FRIACO1 | 0808 991 6197 |
| User name | Your entire GreenNet email address – must end in @gn.apc.org |
| Name servers2 | 217.72.179.5, 62.69.62.7 |
1 FRIACO provides Internet access at a fixed rate, requires registration
2 Required for some Apple Macs, mainly MacOS 9
FTP
| Profile | any name you would like to give to this connection |
| Host name/type | www.yourname.org (your website address beginning with www) |
| User name/ID | yourname (FTP user name) |
| Password | (the FTP password we sent you) |
| Port | 21 |
| Recommended software | FileZilla FireFTP |
Broadband Settings for ADSL connection (not applicable for ADSL2+)
| Encapsulation | PPPoA |
| VPI | 0 |
| VCI | 38 |
| Modulation | Auto |
| Auth | CHAP |
| DNS | Auto |
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GreenNet, Development House, 56-64 Leonard Street, London EC2A 4LT.
Tel (UK): 0845 055 4011 Tel (int'l): +44 (0)20 7065 0935 Fax: +44 (0)20 7065 0936.
Email: info@gn.apc.org Twitter:@GreenNetISP
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Please note that the opinions of our user community do not necessarily reflect the opinions of the GreenNet Collective.
