Support

Quicklinks

Before contacting support, please see if the information here answers what you need to know. If you are an experienced user setting up a new computer, you can just refer to the “settings at a glance” below. Otherwise you can find the information by either:

  • entering a word or two in the search box (such as the computer program you are using) and pressing Enter
  • following the “support tag cloud” links to a particular topic and then choosing a page listed under that tag.
  • clicking on one of the links.

You can add comments to any of these support pages to help us improve the information they contain.

Settings at a glance

Use these settings to configure your dial-up networking, email and FTP software for connecting to GreenNet’s online services.

Email

User name usually the name that appears before the @ symbol in your email address
Outgoing (SMTP) mail server smtp.gn.apc.org
SMTP port 25 (or 2525)
SMTP requires authentication yes, plain
Incoming mail server pop.gn.apc.org
Security settings START/TLS if available
IMAP port 143
POP port 110
Recommended software Mozilla Thunderbird

Dial-up

UK number 0844 055 7071
International number +44 844 055 7071
FRIACO1 0808 991 6197
User name Your entire GreenNet email address – must end in @gn.apc.org
Name servers2 217.72.179.5, 62.69.62.7

1 FRIACO provides Internet access at a fixed rate, requires registration

2 Required for some Apple Macs, mainly MacOS 9

FTP

Profile any name you would like to give to this connection
Host name/type www.yourname.org (your website address beginning with www)
User name/ID yourname (FTP user name)
Password (the FTP password we sent you)
Port 21
Recommended software FileZilla FireFTP

Broadband Settings for ADSL connection (not applicable for ADSL2+)

Encapsulation PPPoA
VPI 0
VCI 38
Modulation Auto
Auth CHAP
DNS Auto

Recent posts

TitleRepliesLast Post
How to avoid email spam 217/12/2008 - 22:10
Spam notice 024/07/2008 - 13:17
A guide to spam 025/07/2008 - 08:05
I am receiving email fine, but I cannot send messages 016/04/2009 - 13:03
Obfuscating email addresses on your website 018/09/2008 - 20:12
Filtering Spam with Eudora 022/01/2008 - 17:30
How to setup Thunderbird to leave messages on server 017/04/2009 - 12:31
Settings at a glance 001/04/2008 - 13:16
Greylisting and email error 450 022/01/2008 - 17:41
Filtering out spam 003/03/2009 - 15:20
Turn Thunderbird into the Ultimate GreenNet IMAP Client 030/01/2009 - 18:38
Filtering Spam with Thunderbird 022/01/2008 - 17:03
Sending email via SMTPS 022/01/2008 - 18:45
Free Software - What is Open Source? 025/04/2008 - 19:40
Moving emails from Outlook Express to Mac OS X 003/03/2009 - 15:56
GreenNet Remote Support Connection 017/02/2009 - 16:50
Set up GreenNet account in Thunderbird 014/04/2008 - 04:16
New Windows malware: turn off autorun? 018/01/2009 - 14:28
E2 power consumption breakdown 012/09/2008 - 15:52
Aleutia E2 low power computer demo video 008/08/2008 - 15:24