- Connecting to the internet
- Website support including uploading using FTP
- Keeping your computer and data protected
- Contact support via the web site, by email to support@gn.apc.org, or by phone 0845 055 4011
Before contacting support, please see if the information here answers what you need to know. If you are an experienced user setting up a new computer, you can just refer to the “settings at a glance” below. Otherwise you can find the information by either:
You can add comments to any of these support pages to help us improve the information they contain. At the moment adding comments requires registering on this site, as you cannot use your existing email login to do this.
Use these settings to configure your dial-up networking, email and FTP software for connecting to GreenNet’s online services.
| User name | usually the name that appears before the @ symbol in your email address |
| Outgoing (SMTP) mail server | smtp.gn.apc.org |
| SMTP port | 25 (or 2525) |
| SMTP requires authentication | yes, plain |
| Incoming mail server | pop.gn.apc.org |
| Security settings | START/TLS if available |
| IMAP port | 143 |
| POP port | 110 |
| Recommended software | Mozilla Thunderbird |
| UK number | 0844 055 7071 |
| International number | +44 844 055 7071 |
| FRIACO1 | 0808 991 6197 |
| User name | Your entire GreenNet email address – must end in @gn.apc.org |
| Name servers2 | 217.72.179.5, 62.69.69.6, 62.69.62.7 |
1 FRIACO provides Internet access at a fixed rate, requires registration
2 Required for some Apple Macs, mainly MacOS 9
| Profile | any name you would like to give to this connection |
| Host name/type | www.yourname.org (your website address beginning with www) |
| User name/ID | yourname (your FTP user name) |
| Password | (your FTP password) |
| Port | 21 |
| Recommended software | FileZilla |
Click a term to initiate a search.
GreenNet, Development House, 56-64 Leonard Street, London EC2A 4LT, Tel (UK): 0845 055 4011
Tel (int'l): +44 (0)20 7065 0935 Fax: +44 (0)20 7065 0936
Contact GreenNet
Please note that the opinions of our user community do not necessarily reflect the opinions of the GreenNet Collective.
