Support

Before contacting support, please see if the information here answers what you need to know. If you are an experienced user setting up a new computer, you can just refer to the “settings at a glance” below. Otherwise you can find the information by either:

  • entering a word or two in the search box (such as the computer program you are using) and pressing Enter
  • following the “support tag cloud” links to a particular topic and then choosing a page listed under that tag.
  • clicking on one of the links.

You can add comments to any of these support pages to help us improve the information they contain. At the moment adding comments requires registering on this site, as you cannot use your existing email login to do this.

Settings at a glance

Use these settings to configure your dial-up networking, email and FTP software for connecting to GreenNet’s online services.

Email

User name usually the name that appears before the @ symbol in your email address
Outgoing (SMTP) mail server smtp.gn.apc.org
SMTP port 25 (or 2525)
SMTP requires authentication yes, plain
Incoming mail server pop.gn.apc.org
Security settings START/TLS if available
IMAP port 143
POP port 110
Recommended software Mozilla Thunderbird

Dial-up

UK number 0844 055 7071
International number +44 844 055 7071
FRIACO1 0808 991 6197
User name Your entire GreenNet email address – must end in @gn.apc.org
Name servers2 217.72.179.5, 62.69.69.6, 62.69.62.7

1 FRIACO provides Internet access at a fixed rate, requires registration

2 Required for some Apple Macs, mainly MacOS 9

FTP

Profile any name you would like to give to this connection
Host name/type www.yourname.org (your website address beginning with www)
User name/ID yourname (your FTP user name)
Password (your FTP password)
Port 21
Recommended software FileZilla

Recent posts

TitleRepliesLast Post
Domain Registry of America Scam 12 days 4 hours ago
Setting up an "Out of office" auto-reply 05 weeks 4 hours ago
Setting up a dial-up connection with Windows XP 024 weeks 7 min ago
Broadband Hardware 03 weeks 3 days ago
Ten reasons not to use a local (MS Exchange) mail server 29 weeks 3 days ago
Web hosting environment 017 weeks 22 hours ago
Global roaming client software download 07 weeks 2 days ago
Settings at a glance 013 weeks 3 days ago
Setting up Kmail 04 weeks 2 days ago
Set up Thunderbird (mostly for Windows) 01 year 19 weeks ago
Choose your webmail client 08 weeks 3 days ago
MS Outlook Error 0x800ccc0f 06 weeks 1 day ago
Creating an interactive form on your website 017 weeks 40 min ago
Open Source vs. Proprietary Software 09 weeks 6 days ago
Formmail example 2 016 weeks 6 days ago
Formmail example 1 016 weeks 6 days ago
Broadband availability/speed checker 07 weeks 1 day ago
Setup GreenNet account in Thunderbird 011 weeks 4 days ago
Creating an E-mail form in Frontpage 2003 07 weeks 4 days ago
Filtering Spam with Eudora 023 weeks 2 days ago