Before contacting support, please see if the information here answers what you need to know. If you are an experienced user setting up a new computer, you can just refer to the “settings at a glance” below. Otherwise you can find the information by either:

  • entering a word or two in the search box (such as the computer program you are using) and pressing Enter
  • following the “support tag cloud” links to a particular topic and then choosing a page listed under that tag.
  • clicking on one of the links.

You can add comments to any of these support pages to help us improve the information they contain.

Settings at a glance

Use these settings to configure your dial-up networking, email and FTP software for connecting to GreenNet’s online services.


User name usually the name that appears before the @ symbol in your email address
Outgoing (SMTP) mail server
SMTP port 25 (or 2525, 587 or 465)
SMTP requires authentication yes, plain
Incoming mail server
Security settings START/TLS if available
IMAP port 143
POP port 110
Recommended software Mozilla Thunderbird


Profile any name you would like to give to this connection
Host name/type (your website address beginning with www)
User name/ID yourname (FTP user name)
Password (the FTP password we sent you)
Port 21
Recommended software FileZilla or FireFTP

Broadband Settings for ADSL connection (not applicable for ADSL2+)

Encapsulation PPPoA
VCI 38
Modulation Auto
DNS Auto

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