Before contacting support, please see if the information here answers what you need to know. If you are an experienced user setting up a new computer, you can just refer to the “settings at a glance” below. Otherwise you can find the information by either:
You can add comments to any of these support pages to help us improve the information they contain.
Use these settings to configure your dial-up networking, email and FTP software for connecting to GreenNet’s online services.
|User name||usually the name that appears before the @ symbol in your email address|
|Outgoing (SMTP) mail server||smtp.gn.apc.org|
|SMTP port||25 (or 2525, 587 or 465)|
|SMTP requires authentication||yes, plain|
|Incoming mail server||pop.gn.apc.org|
|Security settings||START/TLS if available|
|Recommended software||Mozilla Thunderbird|
|Profile||any name you would like to give to this connection|
|Host name/type||www.yourname.org (your website address beginning with www)|
|User name/ID||yourname (FTP user name)|
|Password||(the FTP password we sent you)|
|Recommended software||FileZilla or FireFTP|
|Please delete phishing emails||2015/02/27|
|I am receiving email fine, but I cannot send messages||5||2015/02/20|
|Set up GreenNet email account on iPhone or iPad||2015/02/20|
|Webmail going HTTPS only||2014/12/28|
|Understanding file sizes||16||2014/12/19|
|Scheduled downtime, Saturday 13 December||2014/12/13|
|MS Outlook Error 0x800ccc0f||1||2014/12/07|
|Exim and greylisting||2014/11/05|
|Highly Critical Drupal 7 Patch, October 2014||2014/11/03|
|How to Enable SMTP Authentication for Mozilla Thunderbird Mail (Mac & Windows)||2||2014/10/30|
|Settings at a glance||2||2014/09/04|
|Phone problem Weds 23 April||2014/08/26|
|Automatically purge or expunge deleted messages in Apple Mail||2014/08/26|
|How to set up your GreenNet email on an Android phone||2014/08/26|
|Set up GreenNet account in Mac Mail||2014/08/26|
|GreenNet's PGP key||2014/08/26|
|Email rejected by Hotmail/MSN/Live/Outlook||2014/08/26|
|Email hoax and 11 August service update||2014/08/26|
GreenNet, Development House, 56-64 Leonard Street, London EC2A 4LT.
Tel (UK): 0845 055 4011 Tel (int'l): +44 20 7065 0935 Fax: 020 7253 2658.
Email: firstname.lastname@example.org Twitter:@GreenNetISP
Please note that the opinions of our user community do not necessarily reflect the opinions of the GreenNet Collective.