Free GreenNet User Support & Training for members
This page is for GreenNet users who need a little extra help from the GreenNet Support team to tackle their computing troubles via a secure remote connection. We may also know a friendly consultant in your area who can visit, but this way can be very quick indeed. This is part of our continuing commitment to solve issues related to your GreenNet service quickly and efficiently and take the pressure off you.
If you have come across this page through the website and think you may need a remote support session to solve a computer problem then please call the GreenNet Support line on 0845 055 4011 or 020 7065 0942 during 9.30-5.30 Mon-Fri. We will then provide you with your 6-digit pin. This method of support is included in your GreenNet membership for issues related to GreenNet. See below for pricing when resolving other issues.
Cost of GreenNet Remote Support for non-GreenNet related issues
Non-GreenNet related issues: £30+VAT (£36 inc. VAT) per half hour. This is also available to non-members at our discretion.
A non-GreenNet related issue includes any software problems such as web browser, office software or operating systems on Windows XP, Vista or Mac OS X as well as printer set-up, system updating and general maintenance. GreenNet support cannot guarantee that issues in this category will be resolved, but we can agree a 'no fix no fee' basis for this service when you contact us.