It's not the case that all

It's not the case that all users of MS products chose to use MS Exchange. SO they're neither wrong nor right.
The problem is that people think it's easier and more comfortable to run an office based mail server and in most cases they chose Exchange.
The reality is that if that server runs without any gateway and is directly accesible for mail delievery the users end up with massive spam problems. That's why ISPs employ sysadmins and other people to fight spam.
Also, often these local mail servers are not configured correctly. Again, there's a reason why ISPs employ people...

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