Forgive me if this is not the place to ask for help, but hysteria is setting in.
It all started back in August, when I caught the blaster worm virus.
Once I realised why Windows kept closing down on me, I got a friend to download the patch from microsoft (I couldn't stay online long enough) - we installed it & things seemed to go back to normal.
Wanting to learn from this painful lesson I paid for & tried to download Norton Antivirus. But it wouldn't download completely. Even after appearing to be downloading for a couple of hours, it was not complete.
Screens would appear and then more or less instantly disappear, however once I managed to click on "Next" & the following error message appeared:
"Windows cannot find c:\Program Files\Norton Antivirus\navapsvc.exe"
I sent a variety of messages to Symantec trying to get them to help me, but with no luck. They just repeat the same instructions.
So I cancelled the download order & bought a CD to be sent by post.
The CD arrived a couple of days ago & guess what - the same thing happened! The very same error message appeared during installation. However it did seem to install & the icons are there on the Start Menu.
But it won't work.
So then I tried to uninstall it, so I could try again - (I had forgotten to turn the firewall off, & I thought that might be the reason)
& it won't uninstall. Duh .....
I have a Dell PC, running Windows XP.
Please can somebody help me - I have been on the point of throwing the PC out the window on several occasions.
Thanks in advance for any help anyone can give me!
Regards,
Kate
