Submitted by support on 7 April 2003 - 2:48pm.

Re: I cannot collect my email (ERR in-use)

[b]ERR (in-use)[/b] means that another session to the same account has been opened and never been closed. When your E-mail program connects to the server it opens a session and then starts transferring your E-mail data.
If, for some reason, you [b]get disconnected[/b] or your E-mail program stops downloading data for any other reason ([b]AntiVirus[/b] program, crashed, etc.) that session never gets closed. The server does not know what happened on your end and waits for your E-mail program to download the rest of your E-mail data. If you try to connect while the server is waiting you receive the above error message.
All you can do is [b]wait for a little while (~10 minutes)[/b] and then try downloading your E-mail again. If you still receive the same error message wait a little bit longer - if you get prompted for your password reenter it.
The server removes the lock file automatically after no data has been transferred for a while and will allow you to log in again.

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