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Hi, Chanyu.

‘Identity’ means the name and email address which recipients see on emails you send using Webmail. You can change the default identity by logging into Webmail, then going to Options, and ‘Personal Information’. You can also create multiple identities in this way for e.g. different roles.

Please continue typing only the bit before the ‘@’ sign. It looks like there was also a problem with the password you were typing and that you have since been able to log in.