Service Description
Diagnosing problems sending or receiving in Eudora

Eudora is a venerable email program that many people still find easy to use, and was recommended by GreenNet before we switched to suggesting free software Thunderbird (incidentally the free/open source Eudora OSE 1.0 is based on Thunderbird). 

Email rejected by Hotmail/MSN/Live/Outlook

We've had many reports of email unexpectedly being bounced by MSN email services, for example addresses @hotmail.co.uk, @live.co.uk and @outlook.com.  Microsoft are "looking into this issue along with the Escalations Team", but they all seem to be on holiday.  As a result we had to work around their block, but your GreenNet email to Hotmail users may still appear in the recipient's "Junk folder."

GreenNet Remote Support Connection

Free GreenNet User Support & Training for members

This page is for GreenNet users who need a little extra help from the GreenNet Support team to tackle their computing troubles via a secure remote connection. We may also know a friendly consultant in your area who can visit, but this way can be very quick indeed. This is part of our continuing commitment to solve issues related to your GreenNet service quickly and efficiently and take the pressure off you.

How to Enable SMTP Authentication for Outlook Express and Outlook 98/2000 for Windows

This document explains how to enable SMTP Authentication for Outlook Express and Outlook 98/2000 for Windows.
Enabling SMTP authentication

1. Open Outlook Express or Outlook 98/2000.

2. From the Tools menu select Accounts. The Internet Accounts box appears.

3. Select the Mail tab. Your email account appears, usually labeled @gn.apc.org.

4. Click on the account gn.apc.org and click the Properties button on the right. The gn.apc.org properties appear.

5. Select the Servers tab.

6.

Moving emails from Outlook Express to Mac OS X

There are a number of ways to get your emails over from a PC to a Mac (e.g. doing “The IMAP Shuffle” or using a program like Outlook2Mac), but you can also do it using an open source utility called DbxConv. Here’s how:

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